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        Chat support suite

        Real-time support solution that’s super fast and oh so reliable.

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        HELP DESK SUITE

        Our flexible ticketing platform is a cinch to use for any agent.

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        FAQ BUILDER

        Speed up all your support processes with integrated FAQ pages.

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        Applications
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        Plugins & Integrations
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        Documentation
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        Company
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        Agent Handbook
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        Agent Test
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        Webinars
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        Stop wasting time and resources

        They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.

        NEVER ANSWER THE SAME QUESTION TWICE

        Our easy-to-use FAQ Builder provides concise, concrete information more efficiently than ever.
        Knock out repeat questions with a customizable source of searchable solutions.

        Example

        TRAIN EMPLOYEES AND RETAIN KNOWLEDGE

        Create public and private searchable FAQ's for your customers and your agents.

        Article Transfer

        BOOST YOUR SEARCH ENGINE RESULTS

        Our FAQ Builder is an effective SEO booster that also provides an enhanced customer
        experience for new leads. Your website is about to become much more search friendly.

        Seo Booster

        Stop wasting resources with our FAQ Builder

        This person gets it.

        “We are so impressed with how simple it was to install on our website… We started seeing results immediately!”

        - Tammy Smith, Vice President, All Pro Trainer Superstore

        More people who get it

        We Thought of Everything.

        Our tools work seamlessly with your favorite plug-ins and platforms.
        Yep, you’re running out of excuses.

        Webhooks
        See for yourself

        Leader and innovator with numerous patents in the help desk space

        Easy-to-use reference tool for both clients and agents. Increase efficiency and customer satisfaction.

        LIVEHELPNOW TIMELINE

        2009

        INITIAL OFFERING

        Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.

        2010

        Integration with Chat and Ticket

        Integrated with Live Chat and Support Ticket systems to help agents resolved complex issues fast.

        2011

        Self help portal for customers

        Ability to customize, brand under company URL, and publish beautiful self-help portal for customers to help themselves

        2011

        Embedding

        Ability to embed specific help article or knowledge base search anywhere on the web

        2012

        REPORTING

        Which knowledge base articles are viewed most and rated highest? Which are in need of improvement? What customers are searching for within your self-help portal and what are they finding? Beautifully designed, enterprise ready reporting at your finger tips.

        Waiting is for lobbies and bus stops.


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        Questions?
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